COMMON QUESTIONS

Have questions? We may be able to answer them below. If you’re
still unsure about anything on our site please contact us.

I’d like to apply for a property represented by Rise. Should I inspect it first?

Yes, you will need to inspect a property before applying for it, to ensure that you are 100% happy with it. When applying simply complete the 1form online application accessible by clicking the ‘apply’ button beside your desired property on our website.

What is the application approval turnaround time?

At Rise, we start processing your application as soon as it is received and will endeavour to get back to you with a response within 4 business hours. Please keep in mind this timing also depends on hearing back from your nominated references.

What is the best way for me to report a maintenance issue or repair need?

Keeping your tenanted home in perfect condition is something we all work together to achieve.
You can report all maintenance items to your property manager directly. However, if there is urgent maintenance at your home that occurs after business hours please refer to your emergency maintenance contact sheet that was provided to you upon moving in.

Can other people move in once my lease has commenced?

If there is someone else that would like to move in once your tenancy has commenced, it needs to be approved by the landlord first. We will give you an application to fill in, once this has been approved then others may move in.

I would like to move out of my current property but I’m still on a fixed term lease, what do I do?

This is known as a break lease. We start by market the property straight away, then hold open for inspections. You will need to continue paying the rent up to the day a new tenant moves in, so we will endeavour to lease the property as soon as possible. You will also need to pay the landlord’s marketing fee and a pro-rata of the break lease fee. This is calculated based on how many days are left on your lease when a new tenancy commences.

Am I able to have a pet in my rental property?

At Rise we understand that pets are a valued member of the family, and we love that! With that said, we still require landlord permission before you can have a pet at the property.